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At Otaku Asylum, we value your satisfaction and aim to provide high-quality products, engaging events, and exceptional service. If, for any reason, you are not fully satisfied with your purchase or need to adjust your plans, we are here to help. Please review our refund policy below:
1. Merchandise Refunds (Online and In-Person Sales)
- Eligibility: Unworn, unused, and undamaged items with original tags and packaging are eligible for returns or exchanges.
- Time Frame: Refund requests must be made within 30 days of purchase.
- Refund Process: Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- Refund Method: If approved, refunds will be processed to the original payment method within 5-7 business days.
Non-Refundable Items:
- Digital products, including e-magazines
- Sale or clearance items
- Personalized or custom merchandise
2. Event Ticket Refunds
- Refund Requests: Requests for ticket refunds must be submitted no later than 7 days before the event date.
- Processing Time: Approved refunds will be processed within 5-10 business days.
- Non-Refundable Tickets:
- Tickets purchased for VIP experiences
- Tickets sold as part of non-refundable promotional bundles
In case of event cancellation, we will offer a full refund or allow you to transfer your ticket to a future event.
3. Subscription and Membership Refunds
- Magazine Subscriptions: Subscription fees are non-refundable after the first issue has been delivered.
- Membership Programs: Membership fees are refundable within 14 days of purchase if no benefits or discounts have been redeemed.
4. How to Request a Refund
To request a refund or exchange, please contact us:
- Email: support@otakuasylum.com
- Subject Line: Refund Request – [Order Number/Event Name]
- Details Required: Please include your order number, reason for the request, and any photos (if applicable).
5. Shipping Costs
- Return Shipping: Customers are responsible for return shipping costs unless the product arrived damaged or defective.
- Shipping Fees: Original shipping fees are non-refundable.
6. Exceptions and Additional Notes
- Damaged or Defective Items: If you receive a damaged or defective item, contact us within 48 hours of delivery for a replacement or refund.
- Partial Refunds: We reserve the right to issue partial refunds for items that do not meet return conditions.
We appreciate your support of Otaku Asylum. Our goal is to ensure every fan enjoys their experience with us! Please feel free to reach out with any questions or concerns.
